Everyone working with Extraara or attending our teaching is entitled to respectful treatment. Nobody has to justify their identity to be taken seriously professionally.
This applies in the classroom and in client conversations. It also applies to seemingly minor details: the name in an email address, a remark in a group chat or the response to a complaint.
A visible commitment to diversity creates expectations. We must explain what happens when someone violates that commitment in practice.
We intervene in discriminatory behaviour
We do not accept racist remarks, transphobic abuse or deliberate exclusion. This includes intentionally using a person’s former name against their wishes or repeatedly making derogatory comments about their gender identity.
If someone is attacked in a conversation or class, we interrupt the situation. In the event of threats or continued abuse, we end that session if those involved cannot otherwise be protected.
An apology does not resolve a subsequent complaint on its own. We establish what happened, hear those involved and determine the necessary response. We then check whether the behaviour has stopped.
Depending on the severity of an incident, further participation may be excluded or collaboration ended. We observe the relevant contractual and legal requirements. Employment measures, including dismissal, may also be considered. Such a decision requires careful assessment of the individual case.
Legal references: Section 12 AGG and Information from Sweden’s Equality Ombudsman.
Professional performance or an important contract are no reason to disregard discriminatory behaviour.
How to contact us
Through the contact form we receive complaints and reports. It is also open to general questions. You can write to us if you witnessed an incident.
You do not need to provide a completed body of evidence or decide which legal category applies. Start by describing what happened and how we can reach you. Leave out information that is not needed for your concern.
Messages are currently handled by the owner. Our response to a report has four steps:
- Acknowledge receipt
You receive a response so you know your concern has arrived.
- Clarify immediate protection needs
We discuss whether something needs to change immediately, such as direct contact with someone involved.
- Address the incident
We clarify the circumstances and explain who needs to be involved. Information is shared only as necessary.
- Explain the outcome
Within legal limits, we tell you what steps we are taking. We ask whether further problems remain.
No one may be disadvantaged for raising a complaint or supporting someone affected. We treat signs of retaliation as a separate incident.
Independent support remains important
The email address provides direct contact with Extraara. It is not an anonymous reporting system or an independent complaints body.
If your concern involves the owner, or you want information outside Extraara, external organisations can help. In Sweden, the Equality Ombudsman provides information about discrimination and reporting. In Germany, the Federal Anti-Discrimination Agency provides advice.
You do not have to contact us first or obtain our agreement to seek outside support.
The right name belongs in the system too
Addressing someone by their correct name while displaying their former name in every video call is inconsistent. Poorly coordinated systems often create such contradictions.
We therefore set concrete requirements for our software and tool selection:
- Display names must be manageable independently of official names. Where official details are required, their use remains limited to the relevant purpose.
- A name change must be completed in full. This includes affected profiles and email addresses as well as visible directories.
- Pronouns remain optional. Nobody has to provide them or explain a change.
- Former names must not be disclosed unnecessarily. Automatic notifications and search features must also be considered.
- Existing access and work must remain available. A name change is no reason to recreate an account and its documents.
- Implementation is checked from the affected person’s perspective. A change in the administration area is not enough if incorrect details still appear elsewhere.
These are requirements for our technology. Whether a particular system fully meets them must be checked individually. Missing features become concrete configuration or development tasks, or reasons to choose a different tool.
Responsibility does not end with this article
We want to be judged by how we handle real situations. A complaint needs a response. An agreed change needs follow-up. If a measure does not work, we need to correct it.
If you experience a barrier or discriminatory behaviour at Extraara, you can contact us at contact form . Your concern does not have to escalate before you raise it.